Built for places where people wait
The product is the same in all of them. The problem is not, so each of these is written about that sector rather than being one page with the noun swapped.
Clinics and hospitals
A patient who has been told to arrive at nine, a walk-in who has not, and a corridor where both of them are waiting for a different room.
Banks
One teller line carrying deposits and withdrawals, an officer who only does new accounts, and a customer who joined the wrong queue twenty minutes ago.
Government services
A hall of two hundred people, forty windows, eleven services and a screen that everybody is watching.
Telecom stores
A SIM swap that takes three minutes and a contract that takes forty, in one shop, on a Thursday evening.
Retail and service counters
A returns desk, a click-and-collect point, a service counter at the back of the shop.
Schools and universities
Registration week: admissions, fees, records and student affairs, and four hundred people who all arrived at nine.
Salons and barbershops
Three chairs, walk-ins and regulars, and no desk to put a tablet on.
Vehicle services
Periodic inspection, registration, oil change and bodywork — four kinds of visit that take four very different amounts of time.