Terms of service
The terms TikTurn is provided under, in the simplest words we can.
These terms describe the product as it is built today.
What we provide
Access to TikTurn as a web app, on the plan you choose. A plan sets how many branches, counters, and staff accounts it covers, how many customers a month, and which parts of the product are included. The comparison table on the pricing page comes from what we actually enforce. Moving to a smaller plan never removes anything you already have.
Your account
You are responsible for who you give an account to and what they do with it. Roles exist so you do not have to give everyone everything. An owner, a manager, a staff member, and a device each see a different product. Every permission change is recorded with who made it and when.
Your data is yours
The customer records, visits, bookings, and settings in your workspace belong to you. We do not sell them, we do not use them to train anything, and we do not use them for our own purposes. We only access them when you ask us to, for support, and that access is recorded.
What you agree not to do
Do not use it to collect data you have no right to collect, send messages people did not agree to receive, or try to reach another business's workspace. An account may be suspended for any of these. A suspended workspace can still be read and signed in to, so nobody loses their own records.
Availability
We work to keep the service up, but we do not promise it will be perfect. Planned work that needs downtime is announced in advance. If the software is installed on your own servers, keeping it running is up to you, and we help where we can.
Ending it
You can stop at any time and take an export of your data with you. We will give notice before ending an arrangement, unless an account is being used for something in the list above.
Paying for it
Plans are priced in US dollars, monthly or yearly. The price you paid is the price for that period. Payments are taken by Paddle, our merchant of record, and Paddle's terms cover the payment itself. A plan renews until you cancel it. Cancelling stops the next payment and removes nothing you already have. What we refund is set out in the refund policy.