Refund policy
When we refund a payment, how to ask, and what cancelling actually does to your workspace.
This policy describes how billing works today.
You can use it before you pay anything
Signing up needs no card and there is no payment at signup. The free plan runs a real queue — one branch, two counters, two staff accounts and three hundred customers a month — so nobody has to buy a plan to find out whether the product suits them. That is deliberate, and it is the reason this policy can be short.
Fourteen days, no reason needed
Ask within fourteen days of a payment and we refund it in full — the first payment on a plan or a renewal, monthly or annual. The subscription ends when the refund is made and the workspace moves to the free plan. Nothing in it is deleted.
After fourteen days
A payment older than fourteen days is not refunded, and a part-used month or year is not refunded pro rata. Cancel instead: the plan keeps running to the end of the period you have already paid for, and no further payment is taken.
Cancelling, and what happens to your workspace
Cancel from Settings → Billing whenever you like; it takes one click and needs no email to us. Cancelling removes nothing. Every branch, counter, staff account, booking and running automation rule keeps working, and the limits stay where the last plan you paid for put them. What a smaller plan changes is what you can add, never what you already have.
Charges that were a mistake
A duplicate charge, a payment taken after you cancelled, or a renewal on a workspace nobody has opened for the whole period: tell us and we refund it in full, whatever the fourteen days would say. We would rather refund than argue, and a payment dispute costs us both more than an email does.
How to ask, and who takes the payment
Write to us from the contact page and say which workspace and which payment. Payments are taken by Paddle, the merchant of record: the receipt, the VAT and the line on your statement are Paddle's, and a refund goes back through Paddle to the card or account that paid. It usually appears within five to ten working days, which is the bank's timing rather than ours.