Government services
A hall of two hundred people, forty windows, eleven services and a screen that everybody is watching.
The problem
At this size the queue is the service. A number that is called and not answered has to be handled the same way every time, an hour of arrivals has to be measurable a week later, and the two hundred people in the hall have to be able to see, from where they are sitting, that the order is being kept.
What QueueFlow does about it
- Large-format waiting-room screens showing now serving and who is next, updating as it happens, with no controls on them for anybody to press.
- Automatic calling and a recorded absence rule, so the same thing happens to the ninetieth person of the day as to the ninth.
- Reports by hour, day, service and window, exported as CSV — which is what an arrival-rate argument needs to be settled with rather than discussed.
A hall that is fair, visibly fair, and measurable afterwards.
Try it on one branch
No card, no call, no setup fee. You can be taking customers the same morning.