Everything TikTurn offers

From joining to service: queue control, notifications, appointments, displays, and reports in one product.

Queue management

A fast daily board shows today’s numbers and every visit status, with all key staff actions in one place.

  • Call next, start service, complete, mark absent, or cancel. Each action records the time and who made it.
  • Drag to reorder or give a customer priority when the real situation needs a change.
  • Add a walk-in with only a first name in a few steps if they did not check themselves in.

How customers join

Several ways to join, all leading to the same queue for that service and branch.

  • A self check-in tablet tied to its branch and kept on that location.
  • An online check-in page for joining ahead, plus a QR code for customers already on site.
  • Customers receive a ticket with a private status link showing their place in line and an expected wait based on the counters that can actually serve their service.

Appointments

For booked visits, with appointments connected to the queue instead of running as a separate system.

  • Available slots come from the people and counters that can provide the service, with double booking blocked.
  • A public booking page with reschedule and cancel, and a booking that becomes a queue place at check-in.
  • The queue follows the branch and service, keeping booked visits aligned with how service is delivered.

Notifications and automation

Turn on the rules you want to run automatically in the background, and leave the others off.

  • Send a notification when the customer reaches the queue position you choose, once per visit.
  • Auto-call when a counter is free, mark no-shows after a delay, requeue customers, and close at day end.
  • Send email through the mail server you configure, or keep it in the log until one is set up.

Reports

Reports are built from the real visit records, not a separate summary. That keeps the figures shown on screen aligned with the data you export.

  • Waiting and service times, arrivals by hour and day, no-shows, busiest services, and join method.
  • Filter by date and branch. Owners and managers see all branches; staff see their own.
  • Export CSV files that open correctly in Excel in both Arabic and English.

Running it

Simple day-to-day settings plus the options you configure once to match how your business works.

  • Branches, services, counters, opening hours, holidays, and the questions asked at check-in.
  • Staff accounts, roles, branches, and allowed services, with permission changes recorded.
  • Your logo and colours on customer screens, with contrast checked when you save.