Everything QueueFlow does

One product for the whole visit: joining the line, being called, being served, and knowing afterwards how the day went.

Start free

The queue itself

The part a member of staff touches all day, and the part that has to be quick. One board per branch, with today's figures above it and the whole line below.

  • Call the next person, start serving, complete, mark absent, cancel — each one recorded with the time and who did it.
  • Reorder by dragging, or give somebody priority, when a real situation does not match the order the list arrived in.
  • Add a walk-in with a first name and nothing else, in under three clicks, for the person standing in front of you.

How customers get in

Four ways in, one list out. Which one a business uses is usually decided by the room rather than by a preference.

  • A kiosk tablet bound to its branch, which cannot be pointed at another one from the tablet itself.
  • An online check-in page for the customer who is planning ahead, and a QR code on the wall for the one who is already standing in the room.
  • A ticket with a link to their own status page, showing their place in line and a wait estimate that divides the work by the counters that can actually take them.

Appointments

For the visits that are arranged rather than walked in, without the queue and the diary becoming two systems that disagree.

  • Availability from the counters and people who actually do that work, with double-booking prevented at the database rather than in the form.
  • A public booking page, reschedule and cancel, and a booking that becomes a place in the line at check-in.
  • A booking is never turned away over a queue setting: the line follows from the branch and the service.

Notifications and automation

The half of the product that works when nobody is looking at it — and every rule is off until somebody turns it on.

  • A warning when a customer reaches the position you choose, sent once, and never worked out from ticket numbers.
  • Auto-call when a counter frees up, auto no-show after a wait you set, auto-requeue at a lower priority, auto-close at closing time.
  • Email through your own mail server when you configure one, and into a log you can read when you have not.

Reports

Every chart is drawn from real rows rather than from a summary table, so the number on the screen and the number in the export are the same number.

  • Waiting and serving times, arrivals by hour and weekday, no-show rate, busiest service, and where each visit came from.
  • Filter by date range and by branch. An owner or manager sees every branch; a member of staff sees their own.
  • CSV export that opens correctly in Excel, in Arabic as well as English.

Running it

The settings a business changes in its first week, and the ones it changes once and forgets.

  • Branches, services, counters, opening hours, holidays, and the questions you want to ask at check-in.
  • Staff accounts with a role, a branch, and the services they may call. Every permission change is recorded with who made it.
  • Your own colours and logo on every customer-facing screen, with the contrast checked on save.