Clinics and hospitals
A patient who has been told to arrive at nine, a walk-in who has not, and a corridor where both of them are waiting for a different room.
The problem
A clinic runs several kinds of waiting at once: a booked consultation, a walk-in dressing change, a blood test that takes four minutes and an MRI that takes forty. Put them in one line and the four-minute jobs wait behind the forty-minute ones. Put them in four lines by hand and somebody has to keep the four in step with which rooms are staffed today.
What QueueFlow does about it
- One line per service per branch, worked out from which rooms can do which job — so a lab that does two tests has one line and one ticket series, and a doctor with their own room has their own.
- A booking becomes a place in the line when the patient arrives, so the diary and the corridor cannot disagree about who is next.
- The waiting-room screen shows a ticket number, a first name and a service, and never a surname or anything the patient typed at check-in.
Patients stop asking the desk how long it will be, because the answer is on the wall and on their phone.
Try it on one branch
No card, no call, no setup fee. You can be taking customers the same morning.