Telecom stores
Some services take minutes and others take much longer, while customers do not want to stand at the desk.
The challenge
Telecom services vary widely in length. Some take only a few minutes while others take much longer. Put them in one queue and a customer’s wait depends on the job ahead of them, which they cannot see and may not be willing to wait for.
What TikTurn does about it
- Give each service the right queue so quick requests do not sit behind much longer jobs.
- Customers can join from a QR code on their phone and browse the store while they wait.
- A notification tells them when their turn is close so they can return to the service area in time.
Customers wait more freely inside the store and know when to come back instead of standing in line.
Try it with one branch
Start free, with no card or setup fee. Your first queue can be ready today.