Telecom stores
A SIM swap that takes three minutes and a contract that takes forty, in one shop, on a Thursday evening.
The problem
Retail queues are short jobs mixed with long ones, and the customer with the short job is the one who leaves. A single line makes their wait a function of what the person in front of them came for, which is the one thing they cannot see.
What QueueFlow does about it
- Each service gets its own line, so a quick job is not sitting behind a long one and the wait quoted to each customer is their own.
- A QR code on the wall lets somebody join from their own phone and go and look at the handsets instead of standing at the desk.
- A warning message when their turn is close, so the browsing is not what makes them miss it.
Fewer people leaving, and the ones who stay spending the wait in the shop rather than in a line.
Try it on one branch
No card, no call, no setup fee. You can be taking customers the same morning.