Banks
One teller line carrying deposits and withdrawals, an officer who only does new accounts, and a customer who joined the wrong queue twenty minutes ago.
The problem
A branch has counters that do different work and a hall that does not know it. The commonest failure is not a long wait — it is a customer standing in the officers' line for a five-minute deposit, and finding out when they reach the front.
What QueueFlow does about it
- The customer picks what they came for and the line follows. There is no queue to choose and therefore no wrong one to choose.
- A teller can be restricted to the services they are on this month. They still see the whole hall, and the next-customer button steps over the ones that are not theirs.
- Premier or priority work can be a service offered at some branches and not others, which is what keeps it off the check-in screen where it is not available.
Every counter serves what it is there to serve, and nobody spends twenty minutes in the wrong part of the hall.
Try it on one branch
No card, no call, no setup fee. You can be taking customers the same morning.